1. Where do you ship from and how long does it take?
All items are packed with special care, using recycled materials where possible. We ship worldwide from Australia within 2 days of your order.
Shipping within Australia takes 5-10 business days.
International orders should arrive in around 10 business days however please allow up to 20 business days in case of delays.
International customers are responsible for any taxes or customs fees applicable to your purchase and delivery in your country.
2. How do I care for my Mimi and Minty handmade ceramics?
All Mimi and Minty handmade ceramics are glazed with food safe and lead free glazes. They are to be treated with care and hand washing them is highly recommended as they are not dishwasher safe.
3. Why are they not the same colour as photographed?
Unfortunately sometimes lighting and editing of photos affects how the item is captured and how they appear on screen. As far as possible, accuracy is aimed in representing the item in it's true form, however colour variations can occur from time to time.
4. Do you accept any commission or customised work?
Unfortunately, I don't accept commission work due to time constraints but this may change in the future. I can customise work if it is in the style and design of what I already make so just send me an email to enquire.
5. Where else can I find Mimi and Minty products?
The best place to purchase is through this website. Sign up for the newsletter where I can keep you updated as I may occasionally sell at artisan markets and pop-up markets.
6. How often do you release new designs?
Sign up for my newsletters so I can inform you of new products as soon as they are released and keep you updated ahead of time.